NHS Complaints Form - Influence Charity

Key Questions for NHS Complaints (Public, Patients, Carers)

If you are a patient, carer, or family member, these questions help frame your formal complaint:

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What happened?

• Describe the issue clearly and factually. • What care or service caused concern

Where and when did it happen?

• Date, time, location (hospital, GP surgery, department, etc.)

Who was involved?

• Staff members, service users, or departments (if known).

Why are you unhappy?

• Was there poor care, neglect, discrimination, lack of communication, or delays?

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Was anyone harmed or affected?

• Describe the emotional, physical, or practical impact on the patient or family.

Did you raise this with the staff at the time?

• What was their response? Was it resolved?

What do you want to happen as a result?

• Apology, investigation, improvement in service, policy change, etc.