Influence Charity

Key Questions for Complaints about Aberdeen Care Services

Complaints are generally about a care service and can be made by anyone. We will support applicable authorities towards finding a suitable resolution: –

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• What exactly is the issue? • Describe the concern clearly and factually.
• Name of the care home or service. • Address and any identifying details (e.g., service user name, staff involved).
• Date(s) and time(s) of the incidents or ongoing issues.
• Staff members, residents, or others (if known). • Your relationship to the person affected.
• Emotional, physical, or medical impact. • Has anyone’s safety, dignity, or rights been affected?
• What was their response? • Was the issue resolved?
• Apology, improvement in care, further investigation, etc.